Kristen Di Lonardo


About Kristen

Kristen Di Lonardo is a freelance writer who enjoys turning data into a narrative, telling stories about art, and digging into what makes a positive experience — in the arts, hospitality, and business. She holds an Arts Administration and Art History degree and is a manager in the visitor experience realm of an art museum.


How to Turn a Negative Customer Experience Into a Positive One

When things go wrong in a customer experience, use it as an opportunity to address the customer’s needs and strengthen your brand.

How to Use LinkedIn to Recruit Top Talent

From paid job posts to groups to brand management, discover how you can use LinkedIn to recruit top talent for your organization.


5 Companies With Great Work Culture

Learn how to build your company’s work culture through five companies with their own strong work cultures.